Natterbox CTI is filled with intuitive time saving features that cause call admin a breeze. The WebRTC technology that goes with our integration provides plently of options. It maintains an XML representation of current state no matter the Softphone, and interacts in the Salesforce database via Webservices API to look up caller's information passed off of the telephony system, such as caller ID, d
Continue the integration processes that already serve you well by adding Salesforce to all of your existing computer-telephony integration system. We recommend engaging with an expert partner, like Summa, that can assist you assess you CTI architecture, assist you within the steps to launch, provide best practice recommendations, use-case reviews and on-site maintenance and support. NewVoiceMedia