http://walthamstow.london/News/the-benefits-of-cti-system-integration-with-salesforce/ Back in 2005… when I used to be selling Call Center technology, I remember meeting a CIO of a regional bank and proposing a PBX / ACD / VoIP with CTI solution for his 15 users taking inbound calls and making outbound calls. Following the call the user can click to end the decision via their computer and place the next call without hanging up their phone. Along with productivity benefits, Open CTI Thu, 13 Apr 2017 05:37:10 UTC en